• Terms and Conditions

Terms and Conditions

Any order using our website means that you are accepting
the terms and conditions detailed below.

TERMS AND CONDITIONS

The general terms and conditions will apply to all sale services rendered by M247 Europe SRL via the website www.m247.ro to the Client. Do not use the M247’s website or any of the services provided on it unless you accept the terms and conditions herein.

The general terms and conditions are deemed accepted by the Client by placing an order to M247, and thus entering legal relations with M247 further to M247 confirming the order; this stands for a services agreement regulating the contractual relation between the two parties.

As per the legal provisions, please note that you shall loose the right to withdrawal once M247 has performed the agreement in full.

Terms:

Client: Individual/legal entity placing an Order;

Provider: the company M247 Europe SRL, registered with the Trade Register under no. J40/3081/2015 CUI: RO30203422, with the main office in Mun. Bucuresti. Sos. Fabrica de Glucoza nr. 11B, 1st floor, District 2 (hereinafter referred to as M247)

Services - any services offered by M247 Europe SRL, as indicated in the Order, and to be provided by the Provider to the Client.

Order - the agreement between the Provider and the Client whereby M247 undertakes to deliver the services, and the Client undertakes to pay for the value thereof.

Agreement - an Order which is confirmed by the Provider.

By processing an order on the website www.m247.ro, the Client agrees to the website’s Terms and Conditions. Order acceptance by M247 is deemed completed at the time of its confirmation by e-mail. No order which is unconfirmed by M247 shall stand for an Agreement.

Placing an Order

Once the desired services have been selected and added to the shopping basket, the Client shall proceed to the payment thereof as per the payment methods detailed under Means of Payment section.

The Clients undertake to enter complete, accurate and true data into the respective form. Domains are registered in keeping with the applicable legislation. M247 cannot be held accountable for any damages caused by any client supplying inaccurate or incomplete information.

The Client agrees to pay for the value of our services in advance for the period during which such are to be supplied (on a monthly or yearly basis).

Services offered

- Web domain registration (.ro, .com, .org, .net, .eu, .info, .name, .biz, .me, .co.uk, .org.uk, .me.uk, .uk)

- SSD (Solid-State Drive) web hosting services

- VPS (Virtual Private Server) web hosting services

- dedicated server rental services

- colocation services

- issuance of SSL (Secure Sockets Layer) certificates

- provision of Internet access services in Romania and Europe

- IT consultancy and support services

- server administration services

- SSD web hosting reselling

- sale of IT equipment

Details about the characteristics of the products or services are available on the website under the respective category, or by phone or e-mail, upon request.

Rates (Prices)

The rates displayed on www.m247.ro are expressed in EUR and are not inclusive of the VAT. Payment shall be made in RON, at the valid official exchange rate communicated by the National Bank of Romania for the day of payment, +2%. M247 has the right to change the rates displayed on www.m247.ro, as well as to modify the characteristics of the offered packages.

The 2 percentage points added to the official exchange rate communicated by the National Bank of Romania aim to cover for the costs M247 incurs with the fees charged by the bank payment processors, such as Pay Pal, as well as for the losses from exchange rate differences borne by M247, considering that our suppliers are spread across Europe, and thus the payments we are due to make are in various currencies.

Before completing any order, M247 reserves the right to change the prices for the services offered via the website at any time, and M247 offers no price or reimbursement guarantees in case of a price reduction or promotional offer subsequent to the purchase.

Means of Payment

Online Card Payment

The payment can be made online by card on the Netopia MobilPay platform, under full security conditions. The cards accepted for payment are the ones issued under the trade names VISA (Classic and Electron), and MASTERCARD (including Maestro, provided they have a CVV2/CVC2 code).

No additional fee is charged for the transactions.

For transaction security purposes, www.m247.ro uses the Netopia MobilPay platforms.

For the transaction to be properly completed, you must supply your card’s code (all the figures in the four groups on the faced on the cards without spaces), the expiry date, the holder’s name, as well as the three figures on the back of the card written on the band with your signature (they could be missing, according to the card).

Card data processing is performed exclusively on the Netopia MobilePay platform. www.m247.ro neither requests, nor stores any data concerning your card.

Online PayPal Payment

You can also make your payment online by PayPal, using your opened PayPal account.

No additional fee is charged for the transactions.

Bank Transfers (Warrant of Payment)

Payment by Warrant of Payment can only be made based on a pro-forma invoice issued by M247 and emailed to the Client.

Order processing and service delivery is subject to confirmation of the payment of the relevant pro-forma invoice into the account below.

Company name: M247 Europe S.R.L.

Bank account: RO94BTRL03801202517102XX, opened with Banca Transilvania

Sole registration number: 30203422

Irrespective of the currencies available in your account, the payment shall be made in lei, as per the rate of exchange your bank uses.

Suspension of Services for Payment Default

M247 is entitled to suspend any service provided after 5 days since the payment due date of the services, would such payment have not been made yet.

Termination of Account for Payment Default

M247 is entitled to finally delete any date pertaining to the relevant services after 30 days since the payment due date of the services, would such payment have not been made yet.

Right to Withdrawal

Each of the hosting, reselling, SSL and VPS server services are offered a 14-day guarantee period during which the amount paid can be reimbursed in full. Should you not be fully satisfied with our services during the first 14 days, the price paid shall be reimbursed in full further to an application be filed to our payment department, by e-mail to billing@m247.ro.

The withdrawal period expires after 14 days since the day when the payment of the price was made.

To exercise your right to withdrawal, you must let us know about your decision to withdraw from this agreement by means of a straightforward statement, submitted for instance as mailed letter, by fax or email. To this end, you can use the enclosed withdrawal form; using of this form is not mandatory.

To meet the withdrawal deadline, you simply submit the communication on the exercise of the withdrawal rights before the expiration of the withdrawal period.

Should you decide to withdraw, we will reimburse any amount collected from you no later than 14 days since the date when we were informed of your decision to withdraw from this agreement. We shall perform the respective reimbursement using the same means of payment as you used to make the initial payment, unless you expressly agreed to different reimbursement means; anyway, no fees will be charged in respect of such a reimbursement.

The right to withdrawal is no longer effective once the services have been provided in full, in case of Internet domain registration.

Termination

At the Client’s request, a services agreement executed with M247 may be terminated subject to a 30-day prior notice. The termination requests will not be accepted as long as there are outstanding amounts in your account. The termination requests will be filed in writing, and not by phone, live chat, etc.

In the event the client requests termination of the agreement (except for the right to withdrawal) with no fault on the part of M247, the annual price calculated and paid in advance by the Client for the full year shall not be reimbursed, any difference being retained by M247 as damages in consideration of the fact that the Client enjoyed a discount for making the payment in advance.

Uptime (Service Availability)

M247 guarantees an uptime of 99.9%. Should the services not meet the 99.9% uptime level, M247 may offer a month of free services. The gratuity can be claimed by contacting the payment department by email at billing@m247.ro, and we may approve such request at our discretion. The uptime of our servers is defined under the OS reports and our own monitoring systems, which means that it can be different of the uptime reported by other monitoring systems.

Backup

The clients have full responsibility for the use of the services. M247 keeps daily, weekly and monthly backups, but it further recommends clients to keep their own backups, considering this is an additional and free-of-charge service. Even considering that the backups are guaranteed, they cannot be fully checked for confirmation of every file or directory. M247 is not liable for the loss of any files and/or information.

Use of M247 Services

The services offered by M247 will be used only for legitimate and ethical purposes, any activities which could be deemed illegal being strictly forbidden.

M247 is entitled to terminate or block access to any content published on the website or server, subject to serving a notice in this respect. The right to use M247 services shall be restored once the holder of the respective content has resumed compliance with the legality requirements.

Should any reseller be in default of these provisions, M247 has the right to suspend the account, subject to serving a notice in this respect. The reseller has the obligation to contact the end user and inform him or her of any of such situation.

Any use of our servers to sell, send, store or publish illegal materials is forbidden. Illegal materials include, without limiting to:

- violation of copyrights or any other third part right;

- sale of counterfeited products;

- threats, abuse, harassment, slander;

- materials inciting to hatred or discrimination;

- adult content, nudity, pornography, any image or text with sexual or obscene content;

- advancing illegal activities (hacking, cracking, warez, etc.);

- collection of personal information to be used for illegal purposes.

Any complaint received in this respect shall be forthwith forwarded to the client to have the issue addressed between the two parties involved (client and complainer), but M247 may decide to directly suspend or terminate the service provided, term of the scope and severity of the complaint.

Sending of bulk messages, sending of messages to a large number of email addresses can be done using our servers or other servers to promote any website hosted on our servers, provided this is done in keeping with the applicable legislation. Any complaint received in this respect shall be forthwith forwarded to the client to have the issue addressed between the two parties involved (client and complainer), but M247 may decide to directly suspend or terminate the service provided, term of the scope and severity of the complaint.

Furthermore, M247 does not tolerate materials, such as: IRC Scripts, IRC Bots, Proxy Scripts, Anonymizers Scripts, IP Scanners, Bruteforce Scripts, Spamming Scripts, Mailers Scripts, HYIP Scripts, Warez/Pirated/Illegal content and other similar. Any complaint received in this respect shall be forthwith forwarded to the client to have the issue addressed between the two parties involved (client and complainer), but M247 may decide to directly suspend or terminate the service provided, term of the scope and severity of the complaint.

All the services provided by M247 are used and administered by the client, and any use of these services is the exclusive responsibility of the client, as M247 has no or just limited access to the information and the activities carried out, and cannot be held accountable for any violation of the applicable legal provisions or the trademarks or the copyrights of their authors.

M247 abides by the legal provisions and shall act upon any complaint received from any injured individuals, institutions/authorities or organizations which shows at least apparent legality.

Use of Resources

Please note the web hosting, reseller and VPS server packages are in a shared space (server); consequently, no exclusive use of the resources over a long period of time by either you or your clients shall be accepted. The accounts which are detrimental to our servers shall be notified to address the issue within 3 days, as long as these damages are not severe. Otherwise, the respective accounts may be suspended until the situation is addressed.

Client’s Responsibility

The client has the responsibility to update the contact and billing information indicated in its account. M247 incurs no responsibility whatsoever for the damages occurred as a result of the client no making the necessary updated.

The client is responsible to maintain the security conditions of the username, passwords and other sensitive information. In case of any doubt in this respect, the client has to change or request the authentication date be changed by contacting the support team.

M247 shall not be responsible for any damages caused by the temporary unavailability of our servers for whatever cause. This covers also the damages suffered due to date deterioration or loss.

Processing of Personal Data

M247 Europe S.R.L. (M247) is registered with the Register of Personal Data Processors under number 29784.

As per the provisions of Law no. 677/2001 on protection of persons in respect of processing of personal data and free movement of such data, M247 has the obligation to manage, under safety conditions and only for the indicated purposes, any personal data you supply to us.

The purpose of data collection is: provision of services, information of users/clients of the status of their accounts on www.m247.ro, information of users/clients of the progress and status of their orders, evaluation of the services provided, business activities, promotion of products and services, marketing, advertising, media, administrative, development, market research, statistical activities, sales tracing and monitoring.

By entering your data in the account creation form and/or the Order, you represent you unconditionally agree to your personal data being included in the data base of M247, a company registered in the Register of Personal Data Processing under number 29784, and expressly and clearly agreed to such data be stored, used or processed, without any territory and/or time limitation, by M247, its affiliates or collaborators for M247, its affiliated and collaborators to carry out and/or perform activities, such as, but without limiting to, business activities, promotion of products and services, marketing, advertising, media, administrative, development, market research, statistical activities, sales tracing and monitoring. You further expressly and clearly agreed for such personal data to be transferred (given away) by M247 to both its affiliates, as well as to other entities across the country.

By reading these Terms and Conditions, you are deemed to have learned of the fact that your rights under the law are protected, namely the right to information, the right to access your data, the right to intervention, the right to opposition, the right not to be subject to an individual decision, the right to take legal actions should any of the rights guaranteed under the Law no. 677/2001 on protection of persons in connection with the processing of personal data and free movement of such data, be violated.

Furthermore, you have the right to oppose processing of your personal data, and request such data be deleted in full or in part.

Based on a written dated and signed request sent to the address Bucharest, Sos. Fabrica de Glucoza nr. 11B, 1st floor, District 2, you can exercise, free of charge, the following rights:

- to be confirmed, once a year, whether your personal is or is not processed;

- to intervene on the data supplied;

- to oppose data processing for well-grounded and legitimate reasons in connection with its particular situation;

- to ask for the data to be deleted, except for the situations provided under the law.

Force Majeure

None of the parties shall be accountable for non-performance of its contractual obligations should such non-performance be due to a Force Majeure event, in accordance with the applicable legislation.

Governing Law - Jurisdiction

The agreement is governed by the Romanian law. Any potential disputes occurred between M247 and the Client will be settled amicably, failure which the disputes are referred for settlement to the Romanian courts of jurisdiction.

Intellectual Property Rights

All the materials contained in this website are intellectual property of M247. These materials can be neither copied, nor reproduced. Nevertheless, the full pages of the website can be printed out, provided such is done for personal purposes only.

Closing Provisions

In addition to the Terms and Conditions above, term of the service acquired by the Client, M247 can enter also into additional service provision agreements, in which case the conditions thus set will be also applicable between the parties. Thus, the Terms and Conditions amount to a master agreement which can be subsequently amended by agreement of the parties under additional executed agreements or appendices.

M247 reserves the right to amend its policy and service use conditions without prior notice.


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