Any order using our website means that you are accepting the terms and conditions detailed below.
The general terms and conditions will apply to all sale Services rendered by M247 Europe SRL (hereinafter referred to as M24Seven) via the website www.m247.ro to the Client. Do not use M24Seven’s website or any of the Services provided on it unless you accept the terms and conditions herein.
The general terms and conditions are deemed accepted by the Client by placing an Order to M24Seven, and thus entering into a contract with M24Seven further to M24Seven confirming the Order; this stands for a services agreement regulating the contract relation between M24Seven and the Client.
Acceptable Use Policy: the acceptable use policy (as may be amended from time to time) which is published on our website www.m247.ro;
Client: Individual/legal entity placing an Order;
M24Seven: the company M247 Europe SRL, registered with the Trade Register under no. J40/3081/2015 CUI: RO30203422, with the main office in Mun. Bucuresti. Sos. Fabrica de Glucoza nr. 11B, 1st floor, District 2.
Services – any services offered by M247 Europe SRL, as indicated in the Order, and to be provided by M24Seven to the Client.
Order – the agreement between M24Seven and the Client whereby M24Seven undertakes to deliver the Services, and the Client undertakes to pay for the value thereof.
Agreement – an Order which is confirmed by the Provider.
By processing an Order on the website www.m247.ro, the Client agrees to the website’s Terms and Conditions. Order acceptance by M24Seven is deemed completed at the time of its confirmation by e-mail. Until M24Seven has confirmed the Order a contract between M24Seven and the Client shall not be created.
Placing an Order
Once the desired Services have been selected and added to the shopping basket, the Client shall proceed to the payment thereof as per the payment methods detailed under Means of Payment section.
The Client undertakes to enter complete, accurate and true data into the respective form. Domains are registered in keeping with the applicable legislation. M24Seven cannot be held accountable for any damages caused by any client supplying inaccurate or incomplete information.
The Client agrees to pay for the value of our Services in advance for the period during which such are to be supplied (on a monthly or yearly basis).
- Web domain registration (.ro, .com, .org, .net, .eu, .info, .name, .biz, .me, .co.uk, .org.uk, .me.uk, .uk)
- SSD (Solid-State Drive) web hosting services
- VPS (Virtual Private Server) web hosting services
- Dedicated server rental services
- Colocation services
- Issuance of SSL (Secure Sockets Layer) certificates
- Provision of Internet access services in Romania and Europe
- IT consultancy and support services
- Server administration services
- SSD web hosting reselling
- Sale of IT equipment
Details about the characteristics of the products or services are available on the website under the respective category, or by phone or e-mail, upon request.
The rates displayed on www.m247.ro are expressed in EUR and are not inclusive of the VAT. Payment shall be made in RON, at the valid official exchange rate communicated by the National Bank of Romania for the day of payment, +2%. M24Seven has the right to change the rates displayed on www.m247.ro, as well as to modify the characteristics of the offered packages.
The 2 percentage points added to the official exchange rate communicated by the National Bank of Romania aims to cover for the costs M24Seven incurs with the fees charged by the bank payment processors, such as Pay Pal, as well as for the losses from exchange rate differences paid by M24Seven, considering that our suppliers are spread across Europe, and thus the payments we are due to make are in various currencies. If you are a consumer we will not make any additional surcharges relating to credit cards, Pay Pal etc.
Before completing any order, M24Seven reserves the right to change the prices for the Services offered via the website at any time, and M24Seven offers no price or reimbursement guarantees in case of a price reduction or promotional offer subsequent to the purchase.
Means of Payment
Online Card Payment
The payment can be made online by card on the Netopia MobilPay platform, under full security conditions. The cards accepted for payment are the ones issued under the trade names VISA (Classic and Electron), and MASTERCARD (including Maestro, provided they have a CVV2/CVC2 code).
No additional fee is charged for the transactions.
For transaction security purposes, www.m247.ro uses the Netopia MobilPay platforms.
For the transaction to be properly completed, you must supply your card’s code (all the figures in the four groups on the face of the cards without spaces), the expiry date, the holder’s name, as well as the three figures on the back of the card written on the band with your signature (some details could be missing, depending on the type of card).
Card data processing is performed exclusively on the Netopia MobilePay platform. www.m247.ro neither requests, nor stores, any data concerning your card.
Online PayPal Payment
You can also make your payment online by PayPal, using your opened PayPal account.
No additional fee is charged for the transactions.
Bank Transfers (Warrant of Payment)
Payment by Warrant of Payment can only be made based on a pro-forma invoice issued by M24Seven and emailed to the Client.
Order processing and service delivery is subject to confirmation of the payment of the relevant pro-forma invoice into the account below.
Company name: M247 Europe S.R.L.
Bank account: RO94BTRL03801202517102XX, opened with Banca Transilvania
Sole registration number: 30203422
Irrespective of the currencies available in your account, the payment shall be made in lei, as per the rate of exchange your bank uses.
Suspension of Services for Payment Default
M24Seven is entitled to suspend any service where any charges due under the Agreement remain unpaid after 5 days from their due date.
Termination of Account for Payment Default
M24Seven is entitled to cease providing any service and terminate the Agreement where any charges due under the Agreement remain unpaid after 30 days from their due date.
Right to Withdrawal
Each of the hosting, reselling, SSL and VPS server services are offered a 14-day guarantee period during which the amount paid can be reimbursed in full. Should you not be fully satisfied with such services during the first 14 days, the price paid shall be reimbursed in full further to an application filed to our payment department, by e-mail to email@example.com.
The withdrawal period expires after 14 days since the day when the payment of the price was made.
To exercise your right to withdrawal, you must let us know about your decision to withdraw from this agreement by means of a straightforward statement, submitted for instance as mailed letter, by fax or email. To this end, you can use the enclosed withdrawal form; using of this form is not mandatory.
To meet the withdrawal deadline, you simply submit the communication on the exercise of the withdrawal rights before the expiration of the withdrawal period.
Should you decide to withdraw, we will reimburse any amount collected from you no later than 14 days since the date when we were informed of your decision to withdraw from this agreement. We shall perform the respective reimbursement using the same means of payment as you used to make the initial payment, unless you expressly agreed to different reimbursement means; anyway, no fees will be charged in respect of such a reimbursement.
The right to withdrawal is no longer effective once the services have been provided in full, in case of Internet domain registration, SSL certificates, colocation, internet and dedicated servers.
At the Client’s request, the Agreement may be terminated subject to a 30-day prior notice. The termination requests will not be accepted as long as there are outstanding amounts in your account. The termination requests will be filed in writing, and not by phone, live chat, etc.
In the event the client requests termination of the Agreement (except for the right to withdrawal) with no fault on the part of M24Seven, the annual price calculated and paid in advance by the Client for the full year shall not be reimbursed, any difference being retained by M24Seven as damages in consideration of the fact that the Client enjoyed a discount for making the payment in advance.
Either M24Seven or the Client may terminate the Agreement (without prejudice to their other rights) if the other party commits a material breach of the Agreement (including without limitation, a breach of the Acceptable Use Policy by the Client).
Uptime (Service Availability)
M24Seven guarantees an uptime of 99.9%. Should the Services not meet the 99.9% uptime level, M24Seven may offer a month of free Services. The gratuity can be claimed by contacting the payment department by email at firstname.lastname@example.org, and we may approve such request at our discretion. The uptime of our servers is defined under the OS reports and our own monitoring systems, which means that it can be different of the uptime reported by other monitoring systems.
The clients have full responsibility for the use of the Services. M24Seven keeps daily, weekly and monthly backups, but it further recommends clients to keep their own backups, considering this is an additional and free-of-charge service. Even considering that the backups are guaranteed, they cannot be fully checked for confirmation of every file or directory. M24Seven is not liable for the loss of any files and/or information.
Use of M24Seven Services
The Services offered by M24Seven will be used by the Client for legitimate and ethical purposes only. The Client shall comply with the Acceptable Use Policy and shall procure that any other party using the Services shall also comply with the Acceptable Use Policy.
Sending of bulk messages, sending of messages to a large number of email addresses can be done using our servers or other servers to promote any website hosted on our servers, provided this is done in keeping with the applicable legislation. Any complaint received in this respect shall be forthwith forwarded to the Client to have the issue addressed between the two parties involved (Client and complainer), but M24Seven may, in its absolute discretion, decide to directly suspend or terminate the Services depending on the nature of the complaint.
All the Services provided by M24Seven are used and administered by the Client, and any use of these Services is the exclusive responsibility of the Client. M24Seven cannot be held liable for any violation of any applicable legislation or the Client’s or an end user’s breach of the Acceptable Use Policy.
M24Seven abides by the legal provisions and shall act upon any complaint received from any injured individuals, institutions/authorities or organizations which shows at least apparent legality.
Use of Resources
Please note the web hosting, reseller and VPS server packages are in a shared space (server); consequently, no exclusive use of the resources over a long period of time by either you or your clients shall be accepted. The accounts which are detrimental to our servers shall be notified to address the issue within 3 days, as long as these damages are not severe. Otherwise, the respective accounts may be suspended until the situation is addressed. If the Client fails to address any issues notified to it within 3 days from the date of notification M24Seven may, in its absolute discretion, terminate the Agreement.
The Client is responsible for updating the contact and billing information indicated in its account. M24Seven accepts no liability or responsibility whatsoever for any damages incurred by the Client as a result of the Client not updating the contact and billing information.
The Client is responsible for maintaining the security conditions of the username, passwords and other sensitive information. In case of any doubt in this respect, the Client has to change or request the authentication date be changed by contacting the support team.
M24Seven shall not be responsible for any damages caused by the temporary unavailability of our servers for whatever cause. This covers also the damages suffered due to date deterioration or loss.
Processing of Personal Data
M247 Europe S.R.L. (M24Seven) is registered with the Register of Personal Data Processors under number 29784.
As per the provisions of Law no. 677/2001 on protection of persons in respect of processing of personal data and free movement of such data, M24Seven has the obligation to manage, under safety conditions and only for the indicated purposes, any personal data you supply to us.
The purpose of data collection is: provision of services, information of users/clients of the status of their accounts on www.m247.ro, information of users/clients of the progress and status of their orders, evaluation of the services provided, business activities, promotion of products and services, marketing, advertising, media, administrative, development, market research, statistical activities, sales tracing and monitoring.
By entering your data in the account creation form and/or the Order, you represent you unconditionally agree to your personal data being included in the data base of M24Seven, a company registered in the Register of Personal Data Processing under number 29784, and expressly and clearly agree to such data be stored, used or processed, without any territory and/or time limitation, by M24Seven, its affiliates or collaborators for M24Seven, its affiliated and collaborators to carry out and/or perform activities, such as, but without limiting to, business activities, promotion of products and services, marketing, advertising, media, administrative, development, market research, statistical activities, sales tracing and monitoring. You further expressly and clearly agreed for such personal data to be transferred (given away) by M24Seven to both its affiliates, as well as to other entities across the country.
By reading these Terms and Conditions, you are deemed to have learned of the fact that your rights under the law are protected, namely the right to information, the right to access your data, the right to intervention, the right to opposition, the right not to be subject to an individual decision, the right to take legal actions should any of the rights guaranteed under the Law no. 677/2001 on protection of persons in connection with the processing of personal data and free movement of such data, be violated.
Furthermore, you have the right to oppose processing of your personal data, and request such data be deleted in full or in part.
Based on a written dated and signed request sent to the address Bucharest, Sos. Fabrica de Glucoza nr. 11B, 1st floor, District 2, you can exercise, free of charge, the following rights:
- to be confirmed, once a year, whether your personal data is or is not processed;
- to intervene on the data supplied;
- to oppose data processing for well-grounded and legitimate reasons in connection with its particular situation;
- to ask for the data to be deleted, except for the situations provided under the law.
None of the parties shall be accountable for non-performance of its contractual obligations should such non-performance be due to an event beyond its control, in accordance with the applicable legislation.
Governing Law – Jurisdiction
The agreement is governed by the Romanian law. Any potential disputes occurred between M24Seven and the Client will be settled amicably, failure which the disputes are referred for settlement to the Romanian courts of jurisdiction.
Intellectual Property Rights
All the materials contained in this website are intellectual property of M24Seven. These materials can be neither copied, nor reproduced. Nevertheless, the full pages of the website can be printed out, provided such is done for personal purposes only.
In addition to the Terms and Conditions above, term of the service acquired by the Client, M24Seven can enter also into additional service provision agreements, in which case the conditions thus set will be also applicable between the parties. Thus, the Terms and Conditions amount to a master agreement which can be subsequently amended by agreement of the parties under additional executed agreements or appendices.
M24Seven reserves the right to amend its policies (including for the avoidance of doubt the Acceptable Use Policy) and service use conditions without prior notice.